Delivery and return conditions
SHIPPING & DELIVERY
We are proud of our fast deliveries. Orders are generally delivered within 1-3 business days. For domestic deliveries, we use PostNord parcel lockers and pickup points. We also offer PostNord Home Delivery service allowing your order to be delivered directly to your door.
If you prefer, you can also choose free in-store pickup from our store in Tampere. You will receive an email notification when your order is ready for pickup. Orders are held at the store for 14 days, after which we will send an email reminder. If you are unable to pick up your order within this time, please contact us to extend the pickup period. Orders that remain uncollected for 30 days will be canceled and the order amount will be refunded to the original payment method.
We offer free shipping on orders over 100€ within Finland!
For orders under 100€, shipping costs are 3.90€
INTERNATIONAL SHIPPING AND RETURN
For information about international shipping and returns, please see our international shipping and return policy:
https://inchstore.com/pages/return-policy-for-international-orders
DOMESTIC RETURNS AND EXCHANGES
1. Register your return by logging in to your customer profile using the email address you used for your order. On desktop, you can log in via the button in the top right corner of the page. In the mobile view, the customer account can be found via the menu in the top left corner.
2. Select the order containing the item(s) you wish to return and choose the item(s) you would like to return.
3. Once you have registered the return,
Returns must always be reported to us and sent according to the return instructions we provide. Failing to pick up your package does not constitute a cancellation of your order.
We offer one (1) free return per order. If you wish to exchange an item, please place a new order.
REFUNDS
We process all returns within 14 days of receiving them. Refunds are made to the original payment method. You will receive a separate email confirmation once your refund has been processed.
PostNord return
All return parcels must include a return label. Without it, the parcel cannot be returned. If your original package did not include a return label, please contact us by email at webshop@inchstore.com
Remove or cover the original address information from the package. Attach the return label that came with your order to the package. Deliver the return to your chosen PostNord parcel locker or service point.
Instructions for the return locker
- Select "Send" from the parcel locker screen.
- Scan or enter the barcode from the return label by following the on-screen instructions, then select "OK".
- Choose a locker size suitable for your package. The screen will show the number of available lockers in each size.
- No receipt will be printed. Scanning the parcel when returning it serves as a confirmation.
- If the package does not fit in the locker, it can be returned at another service point.
PostNord Lähiboksi return
To return a package to a Lähiboksi, you will need a return label and the PostNord app.
- You can only return your package if the return shipment appears in the "Send" section of the PostNord app.
- Click on the details of the package you wish to return, and find your nearest return point. Once you have chosen a suitable location, reserve a locker of the right size. The reservation is valid for 30 minutes.
- The app will open the camera. Scan the parcel barcode with the camera, after which the app will confirm that the locker is reserved.
- Place the parcel in the locker within 30 minutes. You may extend the reservation once for an additional 15 minutes.
- At the Lähiboksi, connect the app to the locker via Bluetooth.
- Select "Open locker", place the package inside and close the door.
- The app will update the shipment status as "waiting for pickup".
- If you need further assistance, additional instructions are available under "How it works" in the PostNord app.
RETURN POLICY
Products purchased from our online store may be returned within 14 days according to Finnish law. The returned items must be unused and have original product tags. We do not accept returns that have been left for transport or otherwise delivered to our store more than two weeks after receiving the order. Please note that for hygiene reasons, the following product categories cannot be returned if the product has been tried on or its seal or original packaging has been opened: Underwear, swimwear, socks, hair accessories, fragrances.
The return must be left for transport within 14 days of receiving the order. You may also return your order to our store in Tampere.
Please ensure that the product is unused and in a fully resalable condition in order for us to accept the return. Pack the item carefully and ensure that any original packaging (e.g., sunglass cases, shoe boxes, etc.) is also returned in original condition.
A 10€ handling fee will be charged for incorrect returns or damaged original packaging.
We do not compensate for the price of used products.
Rejected returns (e.g., used product or returns sent after 14 days) will be shipped back to the customer for a 3.90€ shipping fee.
We do not compensate for costs incurred from other possible return methods.
If the entire order is returned, we will also refund the standard shipping cost (3.90€). We do not refund the costs of additional services, such as PostNord Home Delivery.
UNCLAIMED PACKAGE
Not collecting your order does not constitute a return. If you are unable to pick up your order within the storage period at the pickup point, please contact our customer service as soon as possible by email (webshop@inchstore.com).
Unclaimed shipments returned to us will be resent to the customer for a new shipping fee of 3.90€.
If an order is processed as an unclaimed shipment, we will refund the order amount minus a 15€ handling fee. The handling fee covers our incurred shipping and processing costs.
The customer is responsible for providing accurate delivery information when placing an order.
EXCHANGES
If you would like to exchange a product you have ordered for another, you can contact us by email or return the item in accordance with our return policy and place a new order for the product you wish to purchase.
MISCONDUCT
We reserve the right to charge a €10 handling fee in cases of repeated misuse, such as unjustified order cancellations. We will always contact the customer before taking any action in such cases. The handling fee will be deducted from the refund.
If a customer disputes a payment or order through the payment provider without first clarifying the matter with our online store's customer service, we reserve the right to charge a €10 handling fee to cover the additional costs incurred (for example, Klarna dispute fees). We kindly ask that you contact us first at webshop@inchstore.com so that we can resolve the matter together.
We reserve the right to restrict or block a customer's orders in our online store in cases of repeated misconduct.
IN-STORE PURCHASES
Products purchased from our store may be exchanged within 14 days for another product or a gift card. The gift card is valid for one year from the date of exchange.
COMPLAINTS
As a retailer, we are responsible for handling and resolving product defects. In case of a product claim, our first priority is always to repair the defective item. If the item cannot be repaired, we will replace it with an equivalent product or issue a refund.
For products purchased from our online store, repair may involve referring the item to a third-party repair service. In such cases, we will reimburse any reasonable repair costs. For product claims regarding online store purchases, please contact us by email at webshop@inchstore.com
For product claims regarding purchases from our physical store, please contact us by phone at 040 7473125 or, if possible, visit the store in person so we can assess the situation on a case-by-case basis.