Return policy for international orders
INTERNATIONAL TERMS OF DELIVERY
Packages are dispatched fast from our store in Tampere, Finland. We use the Finnish national post service as our partner in international deliveries.
Shipping costs are individually priced per country / region.
We accept returns made within 14 days after receiving the parcel.
International returns are at customers own expense.
Returns may be sent to our address:
J&A Clothing Oy
Please save a receipt (with tracking number) from the return, customer is responsible for the product until it reaches our store.
In applicable countries you may be able to use a return service from the original carrier. In this case a return shipping fee equivalent of the original shipping fee will be deducted from the credited amount.
Amount of the purchased product(s) will be credited to the customer within 14 days after we’ve received the return and inspected the goods. Original shipping fee will not be refunded.
Please note that the returned goods must be unused, in perfect condition and the original hangtags still attached. Also possible product package (ie. shoebox, sunglass case) must be in included and in unused condition.
We do not accept returns of used products.
Following product categories are not returnable due to hygiene reasons:
Underwear, swimwear, socks, hair accessories, face masks, scents
Unclaimed parcels which are returned to us can be re-shipped for a new shipping fee. If the customer will not settle a new shipping fee in 7 days, the order will be cancelled and a 30€ handling fee will be deducted from the reimbursement to cover our shipping expenses.
If you have any questions or have a claim regarding an order, please contact our customer service by email: firstname.lastname@example.org